After several chats over a couple of days, I opted to reach out over the phone. While the support agents were pleasant and tried their best to remedy my issue, they ultimately couldn't help me. I first tried reaching out to Sprint's support team via the chat available from the company's website. Source: Daniel Rubino/Windows Central (Image credit: Source: Daniel Rubino/Windows Central)
However, all I received was a red line of text at the bottom of the screen that read, "No message available." So, I entered my information and clicked the "sign in" button. The first was to use my Sprint username and password, which seemed like the best route at the time. Still, I went on trying to sign in with both options available to me. While I was, as of ten minutes before, a Sprint customer, I wasn't trying to replace a SIM card. Enter the requested information to sign in." It read, "It looks like you are an existing customer trying to replace your SIM card. Indeed, I was greeted with two options to sign in with my Sprint account, but there was also a rather odd message accompanying the two sign-in selections. From there, I chose Sprint again, assuming I'd get some sort of sign-in screen. Surface Pro X is responsible for giving me the biggest tech headache I've had in recent memory.Īfter initially failing to get a connection established, I reset my PC and returned to the cellular settings.
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